FAQ

What are the sizes like?
Our sizes tend to run slightly smaller. If you prefer a looser fit, we recommend choosing one or two sizes larger.

How does a return work?
Please send the parcel for returns to the following address

Saverio Perronace
St. Martin 10
94209 Regen
Germany

Please note that you are responsible for the costs of your return.

Please enclose a note with your order number and name and one of the following options:

  • Refund
  • Exchange for a different size
  • Exchange for another product
  • Receipt of a voucher code

Where are the products made?
Our products are manufactured exclusively in Germany (Bavaria). We focus on German standards and attach great importance to quality.

How long is the delivery time?
The delivery time is usually between 2-5 days. For large order quantities, there may be a delay of 2-3 days. We do everything we can to ensure that you receive your package promptly.

When are returns processed?
Returns are not processed daily. We handle returns three times a week to ensure that every return is handled carefully and efficiently.

What to do in case of production errors?
If there have been any errors in the production of our shirts, we apologize for the inconvenience. Please contact our customer service immediately at [support@goldenpump.de] to inform us of the problem. Please also include photos of the defects found in the message. Our team will take care of it immediately and ensure that you receive a new product as soon as possible. Thank you for your understanding and patience.

NOTE for free products: If the value of the goods falls below the minimum order value of a free item due to a return and this item is not returned, the full amount will be charged for this item.

Do you have any further questions?
Do not hesitate to contact our support team. We are always at your disposal and will be happy to help you. You can reach us at support@goldenpump.de.